Q1: Can I have samples before mass production?
A:Yes,we have sample stock in berlin,you can order sample first. Please notice that our sample price is different from mass production prices
Q2: Do you have overseas service center?
A: Yes, we have service centers in Europe and US for warehouse and repair services.
Q3:Do you accept OEM or ODM?
A:Yes we would accept OEM in certain year purchase quantity. Right now the minimum order quantity is 10,000 per year.
Q4:Can I add my own logo or choose my own colors?
A:Yes you can. But for change logo and colors, the MOQ is 1000 pieces per order or for specific discussion.
Q5: Do you have e-bike?
A: Yes we have e-bike, but right now it's for sharing business only not suitable for consumer channel. The vehicle contains IOT device and would only be opened through cloud service. currently e-bikes are made in Thailand.
Q6:What is the payment term?
A:For sample order,it's 100% TT advance. For mass production order,we accept payments TT, L/C,DD,DP, Trade Assurance.
Q7:What is your delivery time?
A: For sample order,it should take 1 week to prepare and shipping time depends on distance from our warehouse in Europe or US to your office locationFor mass production order,it will take 45-60 days of production and shipping time depends on sea freight
Q8: What certificate do you have?
A: We have CE,TUV, KBA, FCC,MD, LDV, RoHS, WEEE etc. Also we can provide any certificate relates to products.
Q9: How does your factory perform quality control?
A: We would start quality control process since the beginning of production. During the whole process we would proceed IQC,OQC,FQC, QC, PQC and etc.
Q10: Where is your factory located? How can i visit your factory?
A: Our factory is in Hefei of Anhui province. Please contact us for arrange visits.
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